1, What products do you offer?
What we are selling is garage resin kit, which made by high quality resin material
2, Do you just sell the in stock kits?
Yes, we currently just sell the in stock items, so the shipment can be arranged as soon as you placed the order.
Once we have the Pre-order items, we will mark out on the product page
3, Is it safe to place an order on our website?
Yes, you can place ordes on our website with confidence. Our store is endorsed by Paypal, so the transaction is guaranteed in terms of security. You can contact with us or Paypal if you have any questions.
4, When will you ship the in stock items
The in stock items normally can be shipped out in 3-5 working days after payment confirmed
5, How to calculate the shipping cost
We now provide a free shipping to worldwide for all figures on our website.
6, Can I change the order shipping address if it is incorrect
All products will be shipped to the address specified in the order, please contact our customer service if you want to change a new address
7, How to deal with a lost parcel
Registered airmail request for any damage, delay or loss of the package must be raised within 3 months after shipment, then we will handel and refund the payment once it is confirmed to be lost
8, What shipping methods are provided?
We offer free shipping of registered airmail and ePacket. If you want to change to EMS or other faster shipping method, please contact our customer service to calculate the extra shipping cost.
9, How do I track my order?
The shipping information can be traced on your order account, just click the tracking number and the shipping information will be showing up
10 ,What should I do if I don't receive an activation email?
Please check your spam folder or junk email inbox to make sure your email is not marked as spam. If that doesn't work, please contact us.
11, Can I get a refund for cancelled orders?
Yes,the payment will be refund to your bank or Paypal in several days after order cancelled
12, What can be done if parts for GK products are missing/damaged?
Please contact us and provide details and provide photos (if applicable), then we will provide the replacement to you for free by registered airmail
